Emploi

Fondée en 2004, SPLENDIA.com est devenue le leader de la réservation en ligne d'hôtels de luxe et caractère grâce à un positionnement innovant : luxe et e-commerce. Les bureaux sont situés à Barcelone, Hong Kong et Miami.

La société prévoit une très forte croissance 2008->2010 : Ventes 25->150 M€, Effectifs 80->150 personnes.

Poste	Département	Ville	Référence
Customer Service Counselor	Customer Service	Barcelona	BCN- CSA
6 Months Finance Internship	Finance	Barcelona	BCNFIN
Marketing Intern – Customer Loyalty	Marketing	Barcelona	MI-CRM BCN
Traffic Manager	Marketing	Barcelona	TM-BCN
CRM & Email Marketing Manager	Marketing	Barcelona	ECRM-BCN
Senior Traffic Manager	Marketing	Barcelona	STM BCN
Online Marketing Internship	Marketing	Barcelona	OMI BCN
Web Content Manager	Marketing	Barcelona	WCM-BCN
Web Analyst	Marketing	Barcelona	BCN-WEB

Mission: This is a superb opportunity for an experienced Customer Service Counselor who is passionate about customer satisfaction to join a rapidly growing, creative company. Reporting to the Customer Service Team Leader, your objective is to manage outstanding customer´s relationships in an EMEA multi-lingual web contact centre. Responsibilities Based in the Pan European Customer Service Centre in Barcelona (Plaça Catalunya), you will be responsible for the direct operational customer relationships in order to increase revenue, profit and client satisfaction. - You will be part of a cohesive and high performing team of Customer Service Representatives. - Able to deliver outstanding customer service and drive overall customer satisfaction. - Boost sales transformation rates and contribute to revenue growth by using up-selling and cross-selling strategies. - Manage the customers´ issues resolution.
Profile: - Fluency in both English and Spanish is essential. - Any other European language on a fluent level is a plus (especially FRENCH or GERMAN). - Customer orientated: ability to deliver outstanding customer service and drive overall customer satisfaction - Excellent influencing and communication skills with VIP customers. - Results oriented and good team player - At least 3 years customer service, call centre or hotel experience, ideally within an international environment. - Previous experience of the travel or luxury industry is also an advantage. - Proactive and positive approach towards problem solving. - Must be resilient and handle change well. - Educated to degree level. - Flexibility to work rotating shifts between 8am to 8pm and two weekends each month.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to patricia@splendia.com (please include the job reference in the subject)

Mission: We are looking for an intern in the Finance Department of Splendia Group, located in Barcelona, that would primarily work on the following areas:

1 - Sales Monitoring cycle
• Reconciliations of Splendia Online Sales between internal IT systems, online ePayment tools and banks
• Payment rejections management

2 – Accounting:
• Under the supervision of the Head of Accounting, be responsible of several captions of the Balance Sheet
• Journal entries

3 – Ad hoc projects
Profile: - Two Years Experience in a eCommerce Company
- Interest in Internet, eCommerce & Travel Industry ;
- Good proficiency of Microsoft Office;
- Willing to work in a multicultural environment;
- Proficiency in English (indispensable), French and Spanish
- Ability to work under pressure
Conditions: - Regular office hours (0900hrs – 1800hrs) on a 5 day/week basis.
- Starting date : no later than October 12
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to hr@splendia.com (please include the job reference in the subject)

Mission: Being a luxury brand, customer satisfaction is paramount and so Splendia invests heavily in ensuring that the customer experience is the very best that it can be. As a marketing intern, your role will be to support the CRM team (Customer Relationship Management) to improve the Splendia customer experience and encourage customer loyalty by helping in the following areas:

THE CLUB
- Analysis of performance of The Club & definition of improvements
- Co-ordination of welcome packs to be sent to Gold & Platinum members
- Negotiation of advantages for members with other luxury brands
- Create specific newsletters for Club members
- Develop personalized service plan for Platinum members

CUSTOMER SATISFACTION
- Analysis of Splendia customer satisfaction surveys
- Follow-up with other departments based on customer comments
- Monitoring level of satisfaction of Splendia customers on the Internet + taking action where necessary

COMMUNICATION WITH OUR CUSTOMERS
- Selection of hotels/offers to be included in newsletters
- Weekly newsletter statistics & reporting
- Interacting with the Splendia community on social networks (Twitter, Facebook…)
- Managing information requests from travel bloggers or journalists
- Monthly reporting on communication activity
Profile: - Currently studying (able to provide declaration of Student status)
- Studying for a degree with a marketing or business orientation
- English + any other European language
- Good working knowledge of Microsoft Office, regular Internet user
- High energy level and enthusiasm for working in a fast-paced environment
- An analytical mind with attention to detail
- Customer oriented
Conditions: - Internship for a period of 6 months minimum, full-time
- Start date: as soon as possible
- Location: Barcelona
- Remuneration: 350€ per month
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to fiona@splendia.com (please include the job reference in the subject)

Mission: Splendia’s rapid development is based on an aggressive online marketing strategy, of which SEM and affiliation are key tactics.

We are looking for someone to join our existing marketing team to manage a variety of online marketing campaigns (CPM, CPC, CPL, CPA) in key Splendia markets. Based in our Barcelona office, it’s a great opportunity to work with a highly skilled team in one of the more competitive markets, managing a significant marketing budget.

MAIN RESPONSIBILITES

Reporting to and working alongside the Online Marketing Manager, your primary responsibilities are:
- Manage SEM (Search Engine Marketing) campaigns including keyword list generation, AdText testing, performance analysis and account optimisation
- Negotiate media deals with big and small publishers
- Build and maintain relationships with affiliate networks and partners
- Identify and contact potential new affiliate partners
Profile: - 1 year experience working in an online marketing environment
- Experience managing SEM campaigns (Google, MSN, Yahoo…)
- Experience in affiliate marketing is a +
- Google Analytics user
- An analytical and methodical mind, with strong attention to detail
- Excellent Excel skills
- Ability to learn quickly and take on responsibility
- Educated to degree level, preferably in a business or marketing related subject
- English + any other European language (Italian, Portuguese or German a plus)
- Experience working in an international environment
Conditions: An attractive salary package will be offered to the right candidate.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to matthew@splendia.com (please include the job reference in the subject)

Mission: This is a superb opportunity for a direct marketing professional with extensive emailing and online experience to join a rapidly growing, creative company. Reporting to and working alongside the Marketing Director, your objective is to maximize sales using DM techniques, for both new and returning customers.

Responsibilities

- Define Splendia's direct marketing strategy to achieve significant growth in sales through this channel in 2010.
- Dramatically grow prospect contacts in the database through lead generation campaigns (organic, viral, MGM, external, co-reg…) in key Splendia customer markets.
- Enrich the customer database to allow increased segmentation/datamining making in possible to launch personalised offers based on customer behaviour and preferences.
- Devise and implement an effective emailing plan to convert prospects into customers (both for housefile + external lists) as well as boost repeat order from returning customers. This will require execution of email sends as well as strategy, media plan, segmentation, copy development, measurement, and reporting.
- Manage The Club by Splendia (analysis, strategy, improvements, communication, partnership deals…) making sure that it brings added value to customers and boosts sales.
- Carry out thorough analysis to evaluate the effectiveness and profitability of all DM activities as well as overall repeat order levels and lifetime value of customers.
- Meet and exceed target levels: customer acquisition, activation of customers, repeat orders, lifetime value, marketing spend and contribution margin.
- Drive innovation and testing initiatives through competitor analysis, market research and introducing industry best practice.
Profile: - At least 3 years direct marketing experience in an online environment, with extensive hands-on experience managing email campaigns and delivery through one of the major email service providers.
- Strong understanding of database management and customer segmentation, ideally with experience of working with datamining and CRM software.
- Exceptional track record of developing and implementing customer retention strategies that have consistently met or exceeded planned objectives.
- Proficient in the use of MS-Office and Emailing softwares (eg. Emailvision). Experience in Dreamweaver and html a plus.
- Excellent numerical, analytical and communication skills.
- Experience of working in international markets and cross-cultural, multi-lingual environments.
- Fluent English + any other European language.
Conditions: An attractive salary package will be offered to the right candidate.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to fiona@splendia (please include the job reference in the subject)

Mission: Splendia’s rapid growth is based on an aggressive online marketing strategy, of which SEM and affiliation are key tactics.
We are looking for a highly motivated and experienced marketing professional to co-ordinate our SEM activity across all of our international markets.
Profile: Reporting to the Online Marketing Manager, the primary responsibilities are:
-Developing and executing a global SEM strategy
-Managing the full SEM marketing with direct accountability for all KPIs including sales, margin and ROI
-Working closely with the account managers at each search engine to develop and implement initiatives to drive sales growth and efficiency
-Working closely alongside a dedicated SEO manager to ensure synergies are achieved across the two channels
-Working closely with the web manager to maximise the usability and content of the website and optimise conversion rates through regular landing page testing
-Full responsibility across all marketing channels for at least one core Splendia market, including keyword list generation, ad testing, performance analysis and account optimisation across all search engines, and negotiating and implementing media deals with publishers
-Producing weekly and monthly in-depth reports of channel performance to be distributed across the business
Conditions: Requirements for the role include:
-Minimum of three years’ experience working in an online marketing environment
-Minimum of two years’ experience of managing SEM campaigns
-Educated to degree level, preferably in a business or marketing related subject
-Experience of using Google Analytics or other web analytics tools
-Experience of affiliate marketing
-Excellent communication and negotiation skills
-Excellent Excel skills (Visual Basic is an advantage)
-Excellent level of English, plus fluency in another language
-Experience working in an international environment

An attractive salary will be offered to the right candidate.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to matthew@splendia.com (please include the job reference in the subject)

Mission: We are looking for an intern to join our marketing team for 6-12 months to carry out a variety of functions across multiple online marketing channels including paid search, SEO and affiliates. Based in our Barcelona office, it’s a great opportunity to work with a highly skilled team and develop invaluable online marketing experience.

Reporting to the Traffic Acquisition Manager, the primary responsibilities of the role are:

- Manage SEM (Search Engine Marketing) campaigns, including keyword list generation, ad copy testing, performance analysis and account optimization
- Provide regular reports and analysis to the wider business
- Research growth opportunities with a variety of media owners
- Audit affiliate applications and prepare affiliate communications
Profile: - Currently working towards a degree (preferably in an online marketing discipline)
- An analytical and methodical mind, with strong attention to detail
- Ability to learn quickly and take on responsibility
- Excellent level of English
Conditions: - Internship (documentation from the university is required)
- Full time hours
- Duration: 6 to 12 months
- Start date: as soon as possible
- Location: Barcelona
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to matthew@splendia.com (please include the job reference in the subject)

Mission: The Splendia website is currently in 6 languages, the plan being to launch in additional new languages in 2009. Reporting to the Marketing Director, your objective is to optimise all content in English (must be native English speaker) and manage the translation of the website into other languages.

Responsibilities

EDITION
- Create, develop and manage content for the web using an in-house content management tool.
- Copyedit and proofread all web content in English as well as copy for marketing campaigns such as customer newsletters.
- Work closely with the SEO Manager to ensure that all web content is optimized from a SEO point of view.
- Ensure that the website reflects at all times a coherent and consistent brand image in line with the Splendia brand values.

COORDINATION OF TRANSLATION
- Evaluate options for managing translation (in-house/ agency /freelancers) and define strategy based on costs and efficiency.
- Coordinate all translations (either in-house or externally) managing effectively the schedule, guidelines, quality and costs.
- Manage the process for the launch of the website into new languages (such as Japanese).
- Provide weekly reporting of the content department performance including KPIs & costings.
Profile: - NATIVE ENGLISH SPEAKER
- Educated to degree level in English, Journalism, Technical Writing or a related field.
- At least 2 years experience managing content and production, ideally for a multi-lingual high traffic website.
- Outstanding creative writing skills and the ability to adapt writing style for up market luxury customers.
- Exceptional organizational skills and attention to detail.
- Knowledge of HTML and experience working with content management systems.
- Experience carrying out RFP (request for proposal) process, negotiating costs with vendors and managing a budget.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
Conditions: An attractive salary package will be offered to the right candidate.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to fiona@splendia.com (please include the job reference in the subject)

Mission: Splendia is a global E-commerce company welcoming more than 1 million unique visitors to their website every month. This is a superb opportunity for an experienced web analyst who is passionate about optimizing web performance to join a rapidly growing, creative company. A key member of the marketing team, your objective is to drive and support growth of web sales through multivariant testing and effective webanalytics.
Responsibilities:
- Select, implement and manage tracking and Web Analytics tools to provide accurate and actionable data.
- Identify KPIs for user behaviour and marketing effectiveness.
- Take structured data feeds from various sources and produce highly graphical dashboards and reports that will articulate market trends and performance intelligence.
- Set up regular reporting to analyse and interpret web data on traffic patterns, conversion funnel, navigation behaviour and product selection.
- Based on analysis, provide regular recommendations for website optimisation to the Web Manager.
- Work closely with the Online Marketing Manager to ensure accurate performance reporting by source origination for all campaigns, both from a ROI and total revenue perspective.
- Work closely with the SEO Manager to ensure that SEO tracking is implemented and maintained.
- Create and maintain a web testing culture that rapidly tests, measures, and iterates.
- Proactively derive insights from data to suggest and implement tests to drive growth, ensuring tests with the greatest potential on sales are prioritized. - Optimise navigation and conversion rate through constant implementation and analysis of A/B and multivariate site tests.
- Work with finance team to ensure that all data reported synchs with their view.
Profile: - Educated to degree level.
- At least 1 year experience as a web analyst, ideally within a high volume (>1 million monthly visitors) E-commerce environment.
- In-depth knowledge of web analytic tools (Omniture, Google Analytics, Webtrends…)
- Relevant industry experience in web reporting and analyzing performance of online marketing activities.
- A solid understanding of web analytics methodologies: experimentation and testing experience required.
- Excellent numerical and analytical skills as well as the ability to make recommendations based on results analysis.
- Fluent English + any other European language.
Conditions: An attractive salary package will be offered to the right candidate.
Apply: If you are inspired by this challenging role and believe that you are right person for the job, please send your CV and covering email telling me why to myriam@splendia.com (please include the job reference in the subject)